Delivery and Returns Policy

Table of Contents

How to pay for Your Order Magic mushrooms, delivery and returnsDELIVERY & RETURNS POLICY

UK Magicmushroom-psychedelicsshop

Effective date: 1 June 2026
Last updated: 1 June 2026
Next scheduled review: 1 December 2026
Review frequency: Every six months

Area: United Kingdom only

Business address:
Ashton Road
Bournemouth
Dorset
BH9
United Kingdom

Email: contact@ukmagicmushroom-psychedelicsshop.uk

Telephone: ______________________________

Owners and CEO: Bryan T.K and Elvis John K

1. Introduction

UK Magicmushroom-psychedelicsshop aims to provide customers throughout the United Kingdom with a clear, reliable and professional delivery and returns service.

This Delivery & Returns Policy explains how orders are processed, prepared and dispatched, the estimated delivery timeframe, what customers should do if an order is delayed or arrives damaged, and how returns, refunds, replacements and cancellations are handled.

This policy applies to eligible orders placed through the UK Magicmushroom-psychedelicsshop website for delivery within the United Kingdom.

Nothing in this policy is intended to remove or restrict any statutory rights that consumers have under applicable UK legislation.

Where applicable, consumer rights under the Consumer Rights Act 2015, Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and other relevant UK legislation continue to apply.

2. UK-Only Delivery

UK Magicmushroom-psychedelicsshop currently provides delivery within the United Kingdom only.

Our area of coverage is limited to eligible UK addresses supported by our shipping services.

This policy is intended to cover domestic UK orders and does not establish an international shipping service.

2.1 UK Destinations

Subject to availability and applicable legal restrictions, delivery may be available to eligible addresses in:

  • England;

  • Scotland;

  • Wales; and

  • Northern Ireland.

Delivery availability may vary depending on the destination, delivery provider, product requirements and applicable law.

2.2 International Orders

We do not currently offer international delivery under this policy.

Customers should not provide an address outside the United Kingdom when placing an order.

Where a transaction cannot legally or operationally be fulfilled to the nominated destination, we reserve the right to decline or cancel the affected order and provide any refund required by law.

3. Estimated Delivery Time

Our standard estimated delivery timeframe is:

24–48 hours.

This is an estimated delivery period rather than a guarantee that every order will arrive within precisely 24–48 hours.

Delivery times can vary depending on:

  • order processing;

  • payment confirmation;

  • stock availability;

  • destination;

  • courier capacity;

  • weekends and bank holidays;

  • weather conditions;

  • transport disruption;

  • incorrect delivery information; and

  • circumstances outside our reasonable control.

We aim to dispatch accepted orders as promptly as reasonably possible.

4. Order Processing

Before an order is dispatched, we may need to complete reasonable processing checks.

These may include:

  • confirming the order;

  • confirming payment;

  • checking product availability;

  • verifying delivery details;

  • confirming eligibility where legally required; and

  • completing ordinary fulfilment procedures.

An automated order confirmation confirms that we have received your order. It does not necessarily mean that the order has been dispatched.

Where an order cannot be fulfilled, we will contact the customer where appropriate and provide any remedy required under applicable law.

5. Delivery Address

Customers are responsible for ensuring that delivery details are accurate and complete.

Please check that your order includes:

  • full name;

  • house or building number;

  • street name;

  • flat or unit number, where applicable;

  • town or city;

  • county, where appropriate;

  • postcode; and

  • any relevant delivery instructions.

Incorrect or incomplete information can cause delays or prevent successful delivery.

If you notice an error after placing your order, contact us immediately at:

contact@ukmagicmushroom-psychedelicsshop.uk

We will try to amend the address before dispatch where reasonably possible.

Once an order has entered the delivery network, an address change may not always be possible.

6. Delivery to Residential Addresses

Where residential delivery is available, customers should provide an address where the order can reasonably be received.

Depending on the delivery provider and the delivery method, a parcel may:

  • be delivered directly to the address;

  • require a signature;

  • be left in a suitable location where permitted;

  • be delivered to an agreed safe place;

  • be taken to a collection point; or

  • be subject to another delivery procedure used by the relevant carrier.

Customers should follow any delivery instructions or notifications issued by the delivery provider.

7. Business Addresses

Where delivery to a business address is available, customers should provide sufficient information to allow the delivery provider to identify the recipient.

This may include:

  • business name;

  • recipient name;

  • building number;

  • street;

  • town or city;

  • postcode; and

  • relevant office or unit details.

Customers should ensure that someone authorised to receive the delivery is available where a signature or direct handover is required.

8. Delivery Tracking

Where tracking is available, customers may receive tracking information after dispatch.

Tracking may provide information about:

  • dispatch;

  • transit;

  • delivery progress;

  • attempted delivery;

  • collection arrangements; and

  • delivery completion.

Tracking information is supplied through the relevant delivery provider and may not update immediately.

A tracking status should therefore not necessarily be interpreted as a precise real-time location.

9. Delivery Delays

We aim to meet our estimated delivery timeframe, but circumstances can occasionally affect delivery.

Possible causes of delay include:

  • courier disruption;

  • unusually high parcel volumes;

  • severe weather;

  • flooding;

  • road closures;

  • transport disruption;

  • public holidays;

  • bank holidays;

  • incorrect addresses;

  • regional delivery issues;

  • technical problems;

  • operational disruption; or

  • circumstances beyond our reasonable control.

Where we become aware of a material delay, we will endeavour to provide appropriate information to the customer.

Nothing in this section limits any statutory rights relating to delivery times.

10. Delivery Deadlines and UK Consumer Rights

Where a specific delivery date or timeframe has been agreed as part of a contract, applicable UK consumer legislation may provide rights if the business fails to deliver within the agreed period.

In certain circumstances, consumers may have rights to cancel where delivery has not taken place within the legally applicable timeframe or where the agreed delivery date was essential.

These rights depend on the circumstances of the transaction.

We will seek to deal with delivery delays fairly and in accordance with applicable UK law.

11. Missing Deliveries

If your order has not arrived within the expected delivery period, please contact us as soon as reasonably possible.

Please provide:

  • your name;

  • order number;

  • delivery address;

  • date of purchase;

  • tracking number, if available; and

  • details of the problem.

We may investigate the delivery with the relevant carrier.

Where a parcel is confirmed as lost or another remedy is required by law, we will take appropriate action.

12. Delivery Marked as Complete

If tracking indicates that your order has been delivered but you have not received it, contact us promptly.

Before contacting us, where appropriate, please check:

  • the delivery address;

  • any safe place instructions;

  • with other household members;

  • with reception or building management;

  • with neighbours where appropriate; and

  • any collection-point notification.

We may ask the delivery provider to investigate the delivery status.

This does not affect any statutory rights you may have where an order has not actually been delivered to you.

13. Damaged Deliveries

If your parcel arrives visibly damaged, please inspect the contents as soon as reasonably practicable.

If the product itself appears damaged or defective, contact us promptly.

Where possible, provide:

  • your order number;

  • photographs of the packaging;

  • photographs of the affected product;

  • details of the damage;

  • date of delivery; and

  • any other relevant information.

Photographs can help us investigate a delivery issue, but we will not use a photographic requirement to unlawfully restrict a consumer’s statutory rights.

14. Incorrect Products

If you receive a product that is different from the product you ordered, contact us as soon as possible.

Please provide:

  • order number;

  • details of the product ordered;

  • details of the product received;

  • photographs where useful; and

  • any other relevant information.

We will investigate the issue and, where appropriate, arrange a suitable remedy.

Depending on the circumstances, this may include:

  • replacement;

  • return arrangements;

  • refund; or

  • another remedy available under UK law.

15. Missing Items

If an item appears to be missing from your order, please contact us promptly.

We will review the order and fulfilment information and investigate the matter.

Where an item was incorrectly omitted, we will seek to provide an appropriate solution, which may include:

  • supplying the missing item;

  • arranging another delivery;

  • refunding the missing item; or

  • another appropriate remedy.

16. Returns

UK Magicmushroom-psychedelicsshop aims to make the returns process straightforward.

Customers may have a legal right to return goods in certain circumstances, including where the goods are faulty, not as described, not of satisfactory quality, or otherwise fail to meet applicable statutory requirements.

For eligible online purchases, consumers may also have cancellation rights under the Consumer Contracts Regulations, subject to applicable exceptions.

These statutory rights operate independently of any voluntary returns policy we may offer.

17. Consumer Rights Act 2015

Where applicable, the Consumer Rights Act 2015 provides consumers with important rights concerning goods and services.

Depending on the circumstances, goods supplied to consumers should:

  • be of satisfactory quality;

  • be fit for a particular purpose where the relevant legal requirements apply;

  • correspond with their description; and

  • meet other applicable statutory requirements.

Where goods do not meet the required legal standards, consumers may have rights to a repair, replacement, price reduction or refund, depending on the circumstances.

Nothing in this policy is intended to exclude those statutory rights.

18. Faulty or Defective Products

If you believe that a product is faulty or defective, contact us as soon as reasonably possible.

Please provide:

  • order number;

  • product name;

  • description of the fault;

  • date the problem was noticed;

  • photographs where useful; and

  • any relevant supporting information.

We may need to assess the product to determine the appropriate remedy.

Depending on the circumstances and applicable law, the remedy may include:

  • repair;

  • replacement;

  • price reduction;

  • refund; or

  • another statutory remedy.

19. Short-Term Right to Reject

Under applicable UK consumer law, consumers may have a short-term right to reject goods that fail to meet statutory requirements.

The precise rules and available remedies depend on factors including:

  • the nature of the problem;

  • when the goods were received;

  • whether the goods were rejected within the applicable period; and

  • the circumstances of the transaction.

Where applicable, we will respect statutory rejection rights.

20. Repairs and Replacements

Where a repair or replacement is the appropriate remedy, we will seek to provide it within a reasonable timeframe and without significant inconvenience to the consumer where required by law.

If a repair or replacement is unsuccessful, impossible, disproportionately burdensome or cannot be completed within the legally applicable requirements, other remedies may become available.

These may include:

  • a price reduction; or

  • a refund.

The appropriate remedy depends on the circumstances.

21. Online Cancellation Rights

For many online purchases, UK consumer legislation provides a statutory cancellation period.

Subject to applicable exceptions, consumers generally have a right to cancel certain distance contracts without giving a reason within 14 days of receiving the goods.

Where an order consists of multiple goods delivered separately, the cancellation period may operate differently.

Customers wishing to exercise a statutory cancellation right should contact us at:

contact@ukmagicmushroom-psychedelicsshop.uk

This section does not apply where an applicable legal exception removes the statutory cancellation right.

22. Exercising a Cancellation Right

Where a statutory cancellation right applies, customers should provide a clear statement that they wish to cancel the relevant contract.

The request should ideally include:

  • customer name;

  • order number;

  • date of purchase;

  • products being returned; and

  • confirmation that the customer wishes to cancel.

Customers may contact us by email at:

contact@ukmagicmushroom-psychedelicsshop.uk

We will provide appropriate return instructions where necessary.

23. Returning Cancelled Goods

Where a statutory cancellation right is exercised, customers generally need to return the relevant goods within the applicable period.

Goods should be returned using appropriate packaging to reduce the risk of damage during transit.

Customers should retain reasonable evidence of return where appropriate, particularly where a tracked delivery service is used.

The precise responsibility for return postage depends on the circumstances and applicable legal requirements.

24. Condition of Returned Goods

Customers may generally handle goods to the extent reasonably necessary to establish their nature, characteristics and functioning.

However, consumers may be responsible for any diminished value resulting from handling beyond what would reasonably be permitted in a shop, subject to applicable law.

This does not affect statutory rights concerning faulty, defective, misdescribed or otherwise non-conforming goods.

Certain categories of goods may also be subject to statutory exceptions to cancellation rights.

25. Exceptions to Cancellation Rights

Not every online purchase necessarily carries a 14-day cancellation right.

UK law provides exceptions for certain types of goods and services.

Depending on the circumstances, exceptions can apply to goods such as:

  • goods made to a consumer’s specifications;

  • personalised goods;

  • certain sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed;

  • goods that are liable to deteriorate or expire rapidly; and

  • other categories identified by applicable legislation.

We will apply any applicable exception only where legally appropriate.

26. Refunds Following Cancellation

Where a valid statutory cancellation is exercised, refunds will be handled in accordance with applicable UK consumer legislation.

Where required, we will generally refund:

  • the price paid for the goods; and

  • applicable standard delivery charges.

Where a consumer selected a more expensive delivery method than the least expensive standard delivery option available, the additional cost may not necessarily be refundable where the law permits this.

27. Refund Processing

Refunds will generally be made using the original payment method unless another method has been agreed or the original method is unavailable.

We will aim to process refunds within the timeframe required by applicable UK law.

Bank or payment-provider processing times may mean that the refund does not appear in the customer’s account immediately.

28. Return Postage

Responsibility for return postage depends on the reason for the return.

Where a product is faulty, defective, incorrect or otherwise does not meet applicable statutory requirements, we will assess the appropriate return arrangements in accordance with UK law.

For a voluntary change-of-mind return outside a statutory cancellation right, the customer may be responsible for return postage where this has been clearly communicated in advance.

We will not use return-postage requirements to unlawfully restrict statutory consumer rights.

29. Change-of-Mind Returns

A change-of-mind return is different from a faulty or defective product.

Where a statutory cancellation right applies, customers may generally cancel within the applicable period without providing a reason, subject to legal exceptions.

After the statutory cancellation period expires, a change-of-mind return may only be available where UK Magicmushroom-psychedelicsshop has expressly offered an additional voluntary return facility.

30. Products Subject to Special Return Requirements

Some products may be subject to additional legal or practical requirements concerning returns.

For example, certain products may have specific:

  • hygiene requirements;

  • health and safety requirements;

  • storage requirements;

  • shelf-life considerations;

  • packaging requirements; or

  • statutory restrictions.

Where such restrictions apply, we will communicate them clearly and apply them consistently with UK consumer law.

31. Order Cancellation Before Dispatch

If you wish to cancel an order before dispatch, contact us as soon as possible.

We will endeavour to stop fulfilment where reasonably possible.

However, an order may already have entered the fulfilment or delivery process.

Where a statutory cancellation right applies, the customer may still have the relevant legal right even if the order has already been dispatched.

32. Order Cancellation After Dispatch

If an order has already been dispatched, contact us promptly if you wish to cancel it.

Depending on the circumstances, we may provide return instructions.

Where the Consumer Contracts Regulations or other applicable legislation gives the customer a cancellation right, that right will continue to apply subject to the relevant statutory requirements and exceptions.

33. Products That Cannot Be Lawfully Supplied

UK Magicmushroom-psychedelicsshop will not knowingly supply a product where the transaction would breach applicable UK law.

If legal requirements prevent an order from being fulfilled, we may cancel the relevant transaction.

Where payment has already been received and a refund is legally or contractually due, we will process the appropriate refund.

Customers are responsible for complying with applicable laws concerning products they purchase, possess or use.

34. Age-Restricted Products

Where a product is subject to a minimum legal age requirement, we may request appropriate age verification.

Customers must provide accurate information when asked to confirm their age or eligibility.

We reserve the right to cancel an order where the required eligibility or age verification cannot be satisfactorily completed.

Any age requirement will be applied in accordance with applicable UK law.

35. Delivery Problems Caused by Incorrect Customer Information

If a delivery fails because a customer provides an incorrect or incomplete address, we will assess the circumstances and available options.

Where the parcel is returned to us, we may contact the customer regarding the next appropriate step.

Any additional delivery arrangements will be considered in accordance with applicable law and the circumstances of the order.

This section does not remove any statutory consumer rights.

36. Proof of Purchase

We may reasonably request proof of purchase when processing a return, refund or replacement.

Examples include:

  • order confirmation;

  • receipt;

  • invoice;

  • order number;

  • payment record; or

  • account information.

A lack of a particular document will not automatically remove a statutory right where other reasonable evidence of purchase is available.

37. Customer Support

For delivery and returns enquiries, contact:

UK Magicmushroom-psychedelicsshop

Email:
contact@ukmagicmushroom-psychedelicsshop.uk

Address:
Ashton Road
Bournemouth
Dorset
BH9
United Kingdom

Telephone:

When contacting us about an order, please provide your order number where possible.

38. Complaints

We encourage customers to contact us directly if they are dissatisfied with an order, delivery, product or customer-service experience.

Please explain:

  • what happened;

  • when the issue occurred;

  • the relevant order number;

  • which product is affected;

  • any supporting evidence; and

  • the resolution you are seeking.

We will aim to review complaints fairly and provide an appropriate response.

39. Consumer Rights and Complaints

Nothing in this policy prevents a consumer from exercising rights available under UK law.

Customers may seek independent information about their consumer rights through appropriate UK consumer-protection resources.

Where a dispute cannot be resolved directly, consumers may have access to relevant dispute-resolution or legal remedies depending on the circumstances.

40. Delivery and Returns for Northern Ireland

Where we accept delivery to Northern Ireland, orders will be subject to the laws and consumer protections applicable to the relevant transaction and destination.

Because UK consumer law can operate differently across jurisdictions in certain circumstances, any mandatory requirements applicable to a particular transaction will take precedence over a general statement in this policy.

41. Privacy During Returns

When handling delivery issues, refunds and returns, we may need to process information including:

  • name;

  • email address;

  • delivery address;

  • order number;

  • payment information;

  • photographs;

  • product details; and

  • correspondence relating to the issue.

Personal information will be handled in accordance with our Privacy Policy and applicable UK data-protection requirements.

We aim to use only information reasonably necessary to administer the relevant order or customer-service matter.

42. Policy Updates

UK Magicmushroom-psychedelicsshop may update this Delivery & Returns Policy from time to time.

Updates may be required because of:

  • changes to UK legislation;

  • changes to our delivery providers;

  • changes to our product range;

  • changes to our returns process;

  • improvements to customer service;

  • changes to payment systems;

  • changes to business operations; or

  • other legitimate reasons.

The current version should always be reviewed before placing an order.

43. Six-Month Review

This policy is intended to be reviewed every six months.

Current policy date: 1 June 2026

Last updated: 1 June 2026

Next scheduled review: 1 December 2026

Review frequency: Every six months

An earlier review may be carried out where changes to UK legislation, business operations, delivery arrangements or product requirements make an earlier update appropriate.

44. Important UK Consumer Rights Notice

UK Magicmushroom-psychedelicsshop recognises that consumers have statutory rights that cannot simply be removed through website terms or a returns policy.

Depending on the circumstances, UK consumers may have rights relating to:

  • satisfactory quality;

  • fitness for purpose;

  • goods matching their description;

  • delivery;

  • cancellation of certain distance contracts;

  • repair;

  • replacement;

  • price reduction;

  • refunds; and

  • other remedies established by UK legislation.

This policy is not intended to reduce those rights.

45. No Blanket “No Refund” Policy

UK Magicmushroom-psychedelicsshop does not intend to operate a blanket “no refunds” policy that removes statutory consumer protections.

Where a customer has a legal right to a refund, replacement, repair, cancellation, price reduction or another remedy, that right will continue to apply.

Any voluntary return conditions operate subject to applicable statutory rights.

46. Contact Information

UK Magicmushroom-psychedelicsshop

Address:
Ashton Road
Bournemouth
Dorset
BH9
United Kingdom

Email:
contact@ukmagicmushroom-psychedelicsshop.uk

Telephone:

Owners and CEO:
Bryan T.K and Elvis John K

47. Policy Administration

Policy: Delivery & Returns Policy
Business: UK Magicmushroom-psychedelicsshop
Delivery region: United Kingdom only
Effective date: 1 June 2026
Last updated: 1 June 2026
Next scheduled review: 1 December 2026
Review frequency: Every six months

48. Founder Statement

Our Commitment to UK Customers

UK Magicmushroom-psychedelicsshop aims to provide customers with a professional, transparent and straightforward delivery and returns experience.

We understand that customers want clear information about when an order is expected, what happens when a parcel is delayed or damaged, and what options are available when a product does not meet the applicable legal requirements.

Our standard estimated delivery timeframe is 24–48 hours, subject to the circumstances of each order and the operation of the relevant delivery network.

We will review this policy every six months and update it when necessary to reflect changes in our business, delivery arrangements or applicable UK requirements.

49. Founder Approval

Bryan T.K
Founder / Owner

Signature: ______________________________

Date: 1 June 2026

Elvis John K
Founder / Owner

Signature: ______________________________

Date: 1 June 2026

50. Quick Customer Reference

Delivery

  • Delivery region: United Kingdom only

  • International delivery: Not currently available

  • Estimated delivery: 24–48 hours

  • Tracking: Available where provided by the delivery service

  • Delivery address: Customers should provide complete and accurate information

  • Delivery delays: Customers should contact us if an order does not arrive within the expected timeframe

Returns

  • Faulty or defective goods: Contact us promptly

  • Incorrect goods: Contact us promptly

  • Damaged delivery: Contact us promptly and provide photographs where useful

  • Missing delivery: Contact us promptly

  • Online cancellation rights: May apply subject to UK law and applicable exceptions

  • Change of mind: Subject to statutory rights and any voluntary returns policy

  • Consumer Rights Act protections: Not excluded

  • Refunds: Provided where required by law or otherwise approved

  • Replacements and repairs: Available where appropriate under applicable law

Contact

contact@ukmagicmushroom-psychedelicsshop.uk

UK Magicmushroom-psychedelicsshop
Ashton Road
Bournemouth
Dorset
BH9
United Kingdom

Effective: 1 June 2026
Next review: 1 December 2026

Owners and CEO: Bryan T.K and Elvis John K